Privacy Policy

1. Who we are
Herba Nutrition Wellness is operated by Adam Widak, Independent Herbalife Distributor, in the United Kingdom.
For personal information collected directly through our website, enquiry forms, messages and customer communications, Herba Nutrition Wellness is responsible for deciding how that information is used.
Website: www.herbanutritionwellness.com
Email: info@herbanutritionwellness.com
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the email address above.

2. Personal information we may collect
We may collect personal information when you contact us, complete a form, respond to an advertisement, send us a message or become a customer.
This may include your name, email address, telephone number where you choose to provide it, Facebook or Instagram profile information made available through messaging, the content of your enquiry or messages, the programme or service you are interested in, communication preferences, customer or order information made available to us in connection with your customer relationship, and technical information about how you use our website.
We may also receive limited information about website activity through analytics and advertising services, subject to your cookie choices.

3. How we collect your information
We may receive information directly from you through the Herba Nutrition Wellness website, Wix forms or chat, HubSpot forms, email, Facebook, Instagram, Messenger, WhatsApp and Meta advertising forms or automated chats.
Where you purchase products through an external platform such as an official Herbalife or Bioniq website, that platform will have its own privacy practices. We may receive information made available to us in connection with your customer relationship, order or distributor account.

4. How we use your information
We use personal information to respond to enquiries, understand what support or programme you are interested in, provide customer service, follow up on requests you have made, maintain appropriate customer and lead records, manage our business relationship with customers, understand the effectiveness of our website and advertising, comply with legal and accounting obligations, and protect the security and proper operation of our business.
Providing your email address in an enquiry or Messenger conversation does not automatically subscribe you to marketing emails.

5. Our lawful bases for using personal information
Depending on the circumstances, we may process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate business interest in responding to enquiries, providing customer service, maintaining appropriate business records and improving our services.
Where consent is required, for example for certain marketing communications or non-essential cookies, we will ask for it separately.
Where we rely on legitimate interests, we consider whether our use of the information is necessary and whether your rights and interests outweigh our business interests.

6. Marketing communications

We will not treat an enquiry, contact form submission or Messenger conversation as automatic consent to receive ongoing marketing.

We may send marketing by email, text message, WhatsApp or other electronic messaging only where this is permitted under applicable UK privacy and electronic communications rules, for example where you have given appropriate consent or where a permitted existing-customer or prospective-customer exemption applies.

You can ask us to stop marketing communications at any time.

7. Health and medical information

Our general enquiry forms and automated advertising chats are not designed to collect medical or health information.

Please do not provide more health or medical information than is necessary when contacting us.

If health or medication information becomes relevant to your enquiry, we will handle it carefully and will not use it for marketing. Where we need to retain or make further use of health information, we will explain why and obtain explicit consent where required by law.

Herba Nutrition Wellness does not provide medical diagnosis or treatment.

8. Cookies, analytics and advertising

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function. Other technologies, including analytics or advertising tools, should only be used where permitted and, where required, after you have made a choice through our cookie settings.

We may use services such as Google Analytics, Google Ads and Meta advertising tools to understand website use and advertising performance.

You can change your cookie preferences through the cookie controls available on our website.

9. Who we may share information with

We may use trusted third-party service providers to help operate our website, manage enquiries and customer records, communicate with customers, measure website performance and run advertising.

These may include website and hosting providers such as Wix, CRM and business software providers such as HubSpot, communication and advertising platforms operated by Meta including Facebook, Instagram, Messenger and WhatsApp, Google services such as Google Analytics and Google Ads, and other IT, productivity, professional, accounting or legal service providers where necessary.

Some providers may act as processors on our behalf, while others may act as separate data controllers for particular services under their own privacy policies.

We may also disclose information where required by law, regulation, court order or a competent public authority.

10. Herbalife and Bioniq websites

Our website contains links to external services, including official Herbalife and Bioniq websites.

If you follow an external link, submit information or make a purchase on another organisation's website, that organisation's own privacy policy and terms will apply to the information it collects.

Herba Nutrition Wellness does not control the privacy practices of those external websites.

11. International transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to use providers and arrangements that provide an appropriate level of protection and, where required, rely on UK adequacy regulations or other safeguards recognised under UK data protection law.

You may contact us if you would like further information about safeguards relevant to your personal information.

12. How long we keep personal information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

General enquiries and leads that do not become customers will normally be reviewed and deleted when they are no longer required, and we aim not to retain them indefinitely.

Customer, transaction and accounting records may be retained for longer where this is required for contractual, tax, accounting or legal purposes.

Where you have asked us not to send marketing communications, we may retain a minimal record of that preference so that we can respect your request.

We regularly review the personal information we hold and delete or anonymise information that is no longer required.

13. Keeping your information secure

We take reasonable organisational and technical steps to protect personal information from unauthorised access, loss, misuse or disclosure.

Access to customer and lead information is limited to those who need it for legitimate business purposes.

No online system can be guaranteed to be completely secure, but we take reasonable steps to reduce risk and use reputable service providers.

14. Your data protection rights

Depending on the circumstances, you may have the right to request access to your personal information, ask us to correct inaccurate information, request deletion, request restriction of processing, object to certain processing, request transfer of information in a portable format, and withdraw consent where processing is based on consent.

In particular, you have the right to object to processing based on legitimate interests and to object to direct marketing at any time.

To exercise your rights, contact info@herbanutritionwellness.com.

We may need to verify your identity before responding to a request.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

16. Automated decision-making

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on you.

Automated tools may be used to help organise enquiries, present questions, measure advertising performance or support administrative tasks, but important customer decisions and personal support remain subject to human involvement.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or the way we use personal information.

The latest version will always be published on this page with the date of the most recent update.

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